Policies

Practice policies & disclaimers.

Clear expectations help every family get the most out of therapy. Please review these policies before scheduling.

State licensure

Connected Speech Therapy currently provides speech-language therapy services to clients physically located in New York and Illinois at the time of service. Clients must be located within a state where the clinician is authorized to practice speech-language pathology during all teletherapy sessions.

Cancellation & rescheduling policy

A minimum of 24 hours' notice is required to cancel or reschedule an appointment.

Each client receives one complimentary emergency cancellation for an unexpected illness or emergency.

Appointments canceled with at least 24 hours' notice may be rescheduled without penalty, based on availability.

Individual Session Clients

After the complimentary emergency cancellation has been used, appointments canceled with less than 24 hours' notice and no-shows will be charged the full session fee.

Therapy Plan Clients

After the complimentary emergency cancellation has been used, appointments canceled with less than 24 hours' notice and no-shows will result in the scheduled therapy session being applied toward the client's therapy plan.

Late arrival policy

To ensure fairness for all clients, therapy sessions begin and end at their scheduled times. If you arrive late, your session will still end at the originally scheduled time and cannot be extended.

Individual Session Clients

Late arrivals will be charged the full session fee, regardless of the amount of therapy time remaining.

Therapy Plan Clients

Late arrivals will use the scheduled therapy session included in their therapy plan. The session will end at the originally scheduled time and cannot be extended or made up.

Please log in to the Zoom Platform a few minutes before your scheduled appointment to ensure your session can begin on time.

Using your therapy plan

Therapy plans are designed to support consistent attendance and provide the greatest opportunity for meaningful progress. Because treatment recommendations are based on two 30-minute therapy sessions per week, therapy plans are intended to be used according to the recommended schedule.

To allow flexibility for illness, vacations, school breaks, and other unforeseen circumstances, the following timeframes apply beginning with the first completed therapy session:

4-Week Therapy Plan (8 sessions, two 30-minute sessions per week): Complete within 6 weeks.
8-Week Therapy Plan (16 sessions, two 30-minute sessions per week): Complete within 10 weeks.

Therapy plans are intended for consistent participation and are not designed to be used intermittently over extended periods. Any unused sessions remaining after the applicable timeframe will be forfeited unless an extension has been approved by the clinician due to extenuating circumstances.

Payment information

A valid payment method is required to reserve appointments and therapy plans. Payment processing options and accepted payment methods will be provided during the intake process. Payment is due prior to services unless otherwise arranged.

Insurance and superbills

Connected Speech Therapy is a private-pay practice. Insurance is not accepted and superbills are not available at this time.

Telehealth disclaimer

All sessions are conducted online via the Zoom Platform. All telehealth platforms used by Connected Speech Therapy are HIPAA compliant to protect your privacy and the security of your health information. Telehealth speech therapy is appropriate for many — but not all — clients. A free consultation helps determine whether online articulation therapy is the right fit.

Scope of practice

Connected Speech Therapy provides articulation-focused speech-language services for clients ages 3 through adulthood. We do not diagnose or treat medical conditions. Content on this site is for informational purposes only and is not a substitute for individualized clinical advice.

Privacy

Sessions are conducted through the Zoom Platform and client information is handled in accordance with applicable privacy requirements. A full notice of privacy practices is provided during intake.

Emergency disclaimer

Connected Speech Therapy does not provide emergency services. If you or your child are experiencing a medical emergency, please call 911 or seek immediate medical attention.

This page is informational and does not constitute legal, medical, or clinical advice.