A minimum of 24 hours' notice is required to cancel or reschedule an appointment.
Each client receives one complimentary emergency cancellation for an unexpected illness or emergency.
Appointments canceled with at least 24 hours' notice may be rescheduled without penalty, based on availability.
Individual Session Clients
After the complimentary emergency cancellation has been used, appointments canceled with less than 24 hours' notice and no-shows will be charged the full session fee.
Therapy Plan Clients
After the complimentary emergency cancellation has been used, appointments canceled with less than 24 hours' notice and no-shows will result in the scheduled therapy session being applied toward the client's therapy plan.
Please refer to our Policies page for complete details.